Please note: We are currently only able to process Apple Pay payments attached to Visa cards and not Mastercard. We are working to resolve this. You can pay by Mastercard by entering your card details as normal. We apologise for any inconvenience.

Crowds watching racing from the grandstand, with more people gathered around bookmakers.
Crowds watching racing from the grandstand, with more people gathered around bookmakers.
Got A Burning Question?

We try to answer all we can to make sure your visit is enjoyable.

FAQs

Tickets & Booking

When do online tickets close? 
Do I save money if I book in advance?
Can I purchase extra tickets on the day?
When will I receive my tickets?
Do I need to print my tickets?
Can I transfer / refund my tickets or packages?
Can I transfer between Enclosures?
Can Children come racing?
How do I redeem a Gift Voucher?
Third-Party Vouchers
How long is my table in the restaurant reserved for?
What discounts and concessions do you offer?
Can I set up a bar tab?

Times

What time do gates open?
What time is the last race and when will the racecourse close?

Travel & Entry

What do I need to wear?
What's the dress code for the Horizon's Restaurant?
How do I get to the racecourse?
Can I arrive by coach?
Is parking available?
Which entrance do I use?

Food & Drink

What bars and food concessions will be open?
Can I bring a picnic?
Can I bring alcohol into the racecourse? 
Are barbecues allowed?

Horizon’s Restaurant

How long is my table in the restaurant reserved for?
When do I need to order food by?
Can I set up a bar tab?
What's the dress code for the Horizon's Restaurant?

Accessibility

How accessible is your racecourse?
What do you offer Personal Assistants?
Is there wheelchair viewing?

Betting & Payments

Where can I place a bet on course?
Do you have cash machines?
What payment method do you accept? 
Will bookmakers still accept cash?
Where can I buy a race card?

Experience

Is there seating available?
Can I bring a chair?
Can I smoke and where?
How do I download and use the ARC APP?
Where is best to stay overnight?
Does the weather affect the racing?

Dogs

Can I bring a dog? 

Photography

Can I take photographs?

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